Contacts

The shop has no e-mail, no phone and no office — not «not listed on the site» but none at all: we neither send nor accept letters. All communication happens in Telegram, and there are exactly two handles.

• @boomlysup_bot — the shop bot: orders, balance, delivery, support and restock subscriptions for a position.
• @boomly_insta — the channel: shop news and restock announcements, with no direct messages.

One consequence is worth knowing before a purchase: no order notification will arrive by e-mail, because the shop has no mailbox. The delivered lines appear on the order screen by themselves and stay in your account — there they can be copied or downloaded as a file once more.

The difference is not in the styling but in the direction of communication. The channel broadcasts: news and restocks come out there and you cannot reply to it. The bot is two-way — orders, balance and support requests all live in it.

The «Support» and «Personal alerts» cards on this page lead to the same bot, and that is not a layout mistake: the shop has only one. Restock subscriptions are set up there as well, by the position sku — the sku is permanent, so the subscription survives both a batch selling out and its return to stock.

The catalogue, payment and delivery run automatically around the clock. Support is handled by a person, which is why the shop declares no response times — we answer as the queue allows. There is deliberately no contact form on the site: the reply would come in Telegram anyway, and an extra address would suggest a channel that does not exist.

There are thirty minutes from delivery to replace an invalid account, and half of that usually goes into an exchange of «so what exactly is not working». To avoid spending the window, send everything at once in a single message.

• The order number — it is assigned as soon as the order is created.
• The position sku: one order may hold several, and without the sku it is unclear which batch did not fit.
• The delivered line or its beginning — it shows the format and the field set.
• What exactly failed: the password is rejected, a confirmation is requested, the mail field is not found, the profile does not open in the account manager.

The first two values find the purchase, the other two save a round of correspondence. Claims are accepted only in the bot and only with an order number; the review term is ten working days. Thirty minutes and ten days are about different things: the first is when to get in touch, the second is how long a disputed case is examined.

If the window has already closed, writing still makes sense: only the free replacement of an invalid account ends there. Questions about payment, balance, re-downloading a delivery and restock subscriptions are handled outside the window and in the same bot.